Here’s a clear and professional Return and Refund Policy tailored for WebAura Creations, an IT services provider where no physical returns apply, and refunds are only allowed before project commencement:
Return & Refund Policy
Effective Date: 04/06/2025
Company: WebAura Creations
At WebAura Creations, we provide customized IT services including website development, digital marketing, graphic design, and related digital solutions. As our services are intangible and tailored to each client, we do not offer returns. However, we do allow limited refunds under specific conditions as outlined below.
1. No Returns
As we provide digital services, there are no returns applicable. Once a service has been delivered or partially worked on, it cannot be returned.
2. Refund Eligibility
We offer refunds only if the following condition is met:
- The project has not yet started, and no time, planning, or resources have been allocated.
3. Non-Refundable Situations
Refunds will not be issued in the following scenarios:
- Work has already commenced or partially completed.
- Delays caused due to lack of client response or approvals.
- Change of mind after project kick-off.
- Dissatisfaction with services after the agreed scope has been delivered as per the initial agreement or proposal.
4. How to Request a Refund
To request a refund (if the project has not started), please contact us within 3 days of payment at:
📧 [email protected]
📞 8448592133
Include your project reference number and proof of payment.
If eligible, the refund will be processed within 7–10 business days to your original payment method.
5. Dispute Resolution
We are committed to resolving any service-related concerns. Clients are encouraged to communicate with us regarding revisions, timelines, or scope issues before considering cancellation.
6. Changes to This Policy
WebAura Creations reserves the right to modify this Return and Refund Policy at any time. Updates will be posted on our website and take effect immediately.